Refund Policy
Effective Date: August 4, 2026
This policy applies to software, subscriptions, implementation services, and business services sold directly by Mustard Seed Haven unless a separate written agreement provides different terms.
Software Subscriptions
Subscription fees are generally non-refundable after a billing period begins. Customers may cancel future renewals at any time through available account settings or by contacting customer support. Cancellation prevents future charges but does not ordinarily refund charges already processed.
Duplicate or Incorrect Charges
Customers should contact billing support promptly regarding duplicate charges or billing errors. Verified errors will be corrected or refunded as appropriate.
Implementation and Setup Fees
Implementation, configuration, onboarding, data migration, and setup fees are generally non-refundable once work has begun.
Custom Services
Refunds for custom development, consulting, integration, or professional services will be governed by the applicable proposal, statement of work, or service agreement.
Service-Specific Terms
Some products or services may have their own refund, trial, cancellation, or billing terms. Those specific terms will control if they differ from this general policy.
Refund Requests
Refund requests must include:
Customer name
Company name
Email address
Transaction date
Amount charged
Product or service
Reason for the request
Submit requests to billing@mustardseedhaven.us or call 253-948-0159. Approved refunds will normally be returned to the original payment method. Processing times may depend on the payment provider and financial institution.
Real Estate Payments
Rent, deposits, property charges, and real estate-related payments are governed by the applicable lease, management agreement, or property contract. This software refund policy does not supersede a lease or real estate agreement.